- type
- concept
- created
- Mon Apr 06 2026 02:00:00 GMT+0200 (Central European Summer Time)
- updated
- Mon Apr 06 2026 02:00:00 GMT+0200 (Central European Summer Time)
- sources
- raw/articles/ai-technical-spec.html
- tags
- feature phase-5 ai communications messaging
- aliases
- F5.3
Tenant Comms Hub
abstract
AI feature F5.3 — unified inbox (SMS/email/WhatsApp/in-app), AI sentiment analysis, auto-response for routine queries, and emergency routing. Phase 5.Key Capabilities
- Unified inbox across SMS, email, WhatsApp, in-app messaging
- AI sentiment analysis on incoming messages
- Auto-response for routine queries (payment, maintenance status)
- Emergency routing for urgent issues
- 8 acceptance criteria, 11 implementation tasks
Sources
- raw/articles/ai-technical-spec.html — spec and criteria
Related
- wiki/concepts/ai-roadmap — Phase 5
- wiki/concepts/smart-collections — collections messages flow through comms hub
- wiki/concepts/renewal-intelligence — renewal comms
- wiki/entities/unitcycle — the platform
Detailed Spec
Full technical specification with models, endpoints, acceptance criteria: → wiki/specs/features/f5.3-tenant-communications-hub